Please feel free to e-mail us with any questions that are not covered below at CanAmParcel@nullgmail.com. Check back regularly as we will update this page with any answers to questions not addressed below.
Q1. What is the cost?
A. $2.99 U.S. funds.
Q2. Do you charge an annual fee?
A. No we do not.
Q3. How do I adjust my account information after I have signed up?
A. E-mail us with the changes and we will update your account.
Q4. Do you handle freight/pallet shipments?
A. Yes we do, please e-mail for a quote.
Q5. Do you accept cheques?
A. Only if pre-arranged commercial accounts.
Q6. Do you accept Credit Cards ?
A. Yes, for payments over $50.00.
Q7. Why shop online in the US and ship my purchases to CanAm Parcel Pickup?
A. Receive your orders quicker and save time & money by shipping to CanAm Parcel Pickup rather than directly to Canada. Some vendors will not ship to Canada and you’ll find that upon declaration of your items at the Canadian border, duties/taxes may be waived depending on the value of your purchase.
Q8. How can I cross the border faster?
A. Apply for a nexus card which will allow you access to the Nexus pre-approved lane. See our Border Info tab for the link to sign up.
Q9. Why don’t you have a phone number?
A. We hope to answer all of your questions here. Please contact us by e-mail at CanAmParcel@nullgmail.com if needed and we will respond within 24 hours and often much more quickly.
Q10. I am trying to send a package to CanAm Parcel Pickup but the place needs your phone number in order to send it?
A. If your phone # satisfies requirements, it might be best to list it so you will be contacted if there are any issues with your purchase. Otherwise you can list 810-519-2004.
Q11. What if someone signs up with the same name as mine?
A. CanAm Parcel Pickup assigns a unique PMB number to each customer which is required to be on all packages. This number will ensure the package gets to the correct person.
Q12. Can a friend or family member pick up my package for me?
A. Yes, each account is allowed to have up to 2 “Approved Pickup Persons” (APP’s) listed on their account. Fill them in when you sign up for an account or e-mail them to us anytime before that person will be picking up a package for you.
Q13. Why can we have only 2 APP’s per Account?
A. If you have more than 2, your other prospective APP’s (brother, sister, wife/husband, friend) might as well sign up for their own account, its FREE & EASY! Then they won’t have to remember to put your name on the package when online shopping, and they will get the notification e-mail directly.
Q14. Can one of my APP’s send a package to CanAm Parcel Pickup with their name on it?
A. No. The name on the package must match the Primary Account Holder name so let your APP’s know that they need to use your name on the package or they can set up their own account.
Q15. Do I need to show ID when I pick up my package?
A. Yes, please bring picture ID to confirm the package is yours.
Q16. Will I get an automatic e-mail notification when my package arrives at CanAm Parcel Pickup?
A. Yes. This notification will also list how many Package Credits you have remaining after the package (s) in your notification have been scanned.
Q17. I see my package shows delivered to CanAm Parcel Pickup, why didn’t I get an e-mail notification.
A. Please check your junk or spam e-mail folder. Notifications will come from CanAmParcel.com so set your e-mail to accept e-mails from this address.
Q18. How quickly after CanAm Parcel Pickup receives my package will I get an e-mail confirmation of it’s arrival?
A. Within 24 hours and often much more quickly.
Q19. When do packages arrive at CanAm Parcel Pickup?
A. It depends on the carrier but USPS, Fedex, UPS & DHL all deliver at different times throughout the day, it is difficult to pinpoint accurate times.
Q20. UPS or Fedex shows my package was delivered to you but I haven’t received an e-mail from CanAm Parcel Pickup?
A. UPS Surepost and Fedex Smartpost contract USPS (US Post Office) to make final delivery of many of their packages. It has likely been delivered to USPS but it could take them 2-3 days to make final delivery to CanAm Parcel Pickup.
Q21. Do you offer mailbox rentals that are accessible 24 hours?
A. Sorry, we do not.
Q22. Can you ship packages for me?
A. Sorry, we do not offer this service at this time.
Q23. Can CanAm Parcel Pickup return something for me that was originally received by CanAm Parcel Pickup?
A. Yes, free of charge if it is packed & has a pre-paid shipping return label.
Q24. Do Carriers pick up from CanAm Parcel Pickup?
A. Yes, USPS, UPS & Fedex pick up from our location daily for packages that have a pre-paid return shipping label on them.
Q25. Will you handle a C.O.D shipment?
A. Sorry, we do not – most vendors require pre-payment with a credit card.
Q26. Can I ship hazardous goods to CanAm Parcel Pickup?
A. Sorry, we do not accept hazardous goods.
Q27. What if I can’t make it during your regular business hours?
A. Please let us know and we will do our best to accommodate your request for pick up outside of business hours.
Q28. Do you accept wine and if so, does it cost more than a standard package?
A. Yes, we can accept anything that you can ship to us up to 100lbs, all for one PC per package.
Q29. Can we ship tires to CanAm Parcel Pickup.
A. Yes – each tire is considered one package so it will cost one PC per tire.
Q30. What if 2 or more packages are “banded” or taped together? How will you charge for those?
A. Generally, these will be charged as single packages but will reviewed on a case by case basis.
Q31. What do you consider a “package”?
A. A package is a single unit that is packed in an envelope or box and weighs 100 lbs. or less.
Q32. How do I know when my package arrives?
A. You will receive an automated e-mail notification as soon as your package is scanned into our location.
Q33. Is my package safe & secure at CanAm Parcel Pickup?
A. Yes, we offer a safe, secure and temperature controlled environment to hold your packages until pick up.
Q34. Can I rent storage space at CanAm Parcel Pickup?
A. No, we do not offer this service at this time.
Q35. How long do I have to pick up my package before you start charging storage fees?
A. 30 days after which we will charge $3.50 per month.
Q36. How long will you keep my package once it is over the 30 days and incurring storage fees?
A. We will keep your package for 90 days. Packages not picked up within 90 days will be donated to Charity.
Q37. Can I leave part of my package contents with you to pick up at a later date?
A. Sorry, we cannot store already opened packages, you must take all contents with you.
Q38. Do you have volume discounts for many packages?
A. We are happy to discuss a volume program with you if we are receiving more than 50 packages monthly for you.
Q39. Do you have an area where I can open and inspect my package?
A. Yes, we have ample counter space. Feel free to stay as long as you need.
Q40. Can I leave my packaging materials at CanAm Parcel Pickup?
A. Yes, we can dispose of materials for $1.00 recycle fee.